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Autocar’s dashboard was an overwhelming slate of gauges and dials that was difficult for drivers to use effectively. They contacted Nextpoint for guidance on how to display critical vehicle information in a way that was easier to read and reduced driver distraction.
It’s important for us to understand our client’s business and their vision. Their goals become our goals as we strive to empower them with our expertise to overcome obstacles, both big and small.
Commercial drivers have a lot of responsibilities and detailed information is vital for both driver and bystander safety. Drivers must maneuver on both highways and neighborhood streets and must track pressures, loads, and other mechanical details in addition to the normal workings of a large truck. This led to a dashboard cluttered with gauges and dials that was often hard to parse, especially while also driving and watching the road.
We needed to understand AutoCar’s users and their pain points, so we linked up with local drivers and mechanics to conduct in-depth interviews and ride-alongs to see how they actually work. We found that a driver’s day takes place in different “modes” where different pieces of information are more or less relevant. From this, we created journey maps and use case flows that informed our design of a customizable, task-based interface that forefronts information for the task at hand and highlights critical issues so they can be quickly identified and resolved.
Drivers and technicians both love the new dashboard modes and the customization they provide. Drivers report confidence in getting critical information, feeling less distracted, and being able to do their jobs more safely. By bringing together product managers, developers, and users we were able to learn, experiment, and build an embedded interface that makes workers’ jobs easier and roads safer for everyone.
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